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Friday, November 03, 2017

WhatsApp Is Down for Some Users in India and Other Regions


WhatsApp appears to be down for a wide number of users across the world. Users from different countries are reporting problems on Twitter with the hashtag #whatsappdown. Some of us are facing problems in India as well, with no messages going through, and navigating to the Settings > Help > Contact Us section is showing some users an error message (seen above).


"Our service is experiencing a problem right now. We are working on it and hope to restore the functionality shortly. Sorry for the inconvenience."

Crowd-sourced service outage site, Down Detector, is also showing problems, with cases being reported across the world starting from about 1pm IST. Notably, WhatsApp appears to working intermittently for some users, while services are up and running for others despite showing the above error message.

As per Down Detector's live outage map, India (especially the western regions), South East Asia, and Europe are majorly affected, with fewer reports out of the Americas, Africa, Russia, and Australia.

This appears to be the third major disruption of the year, with one as recently as August affecting users across the world as well. Prior to that, the Facebook-owned service suffered an outage twice within two weeks, in May.

We've reached out to WhatsApp to comment on the outage, and will update this copy once we hear back.

As we mentioned, WhatsApp users are taking to Twitter to vent their dismay, and it is currently the number one Twitter trend in India. The widespread outrage goes to show just how pervasive these services have grown to become. The service has 1 billion daily active users, and 1.3 billion monthly active users, as per the figures it shared back in July.

Are you facing problems using WhatsApp? Let us know in the comments section below, indicating your location to give our other readers a better idea.

Update (2:55pm IST): WhatsApp appears to be back up for most users, though the app still seems to be showing the above-mentioned error message even to users who are able to send/ receive messages.

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